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CONFLICT MANAGEMENT STYLES

CONFLICT MANAGEMENT
 

 

Contents

Reviews and Excercises

Ask KCI
This is not a "Test",
the point is not
the numbers but
rather to give you a
tool to start thinking
about your
choices in conflict.


Kraybill Conflict Style Inventory

Before Starting the Conflict Style Inventory

Choose a context for answering the questions.

Think of a specific conflict situation that you are (or have been) involved with. It can be a situation which involved conflict between you and another person, or it can be a situation in which you are trying to resolve conflict between two or more people. Hold this situation in mind as you answer the questions.

Calm Settings
Questions A-J deal with your response when you are calm, collected, and your emotions have not been triggered.
Storm Settings
Questions K-T deal with your response when you are upset, angry, and your emotions have been triggered.

For each question, choose the number between 1 and 7 that is most accurate in describing what your reactions.

CALM SETTINGS
When I first discover that differences exist and feelings are not yet high . . .

A. So long as feelings are still under control,
I push to bring our differences out into the open and try to find a solution that benefits both of us.

 1234 567 
Rarely Usually
 
B. If the disagreement has not escalated to a high level,
I focus on achieving what is important to me rather than worrying about what's important to the other person.

 1234 567 
Rarely Usually
 
C. When feelings are still low-key,
I look for a compromise that gives each of us a little of what we want.

 1234 567 
Rarely Usually
 
D.  I try to head off trouble before it begins by steering away from difficult issues.

 1234 567 
Rarely Usually
 
E.  In a mild disagreement,
I am likely to go along with the other person's wishes in order to keep things peaceful.

 1234 567 
Rarely Usually
 
F. When I am in a disagreement but my emotions are not yet fully aroused,
I give priority to harmony and set aside my personal preferences as necessary to achieve peace.

 1234 567 
Rarely Usually
 
G. When the disagreement is still low-key,
I put as much effort into understanding the other side's views as I put into explaining my own.

 1234 567 
Rarely Usually
 
H.  If tension is not yet high,
I focus more on making sure that my opinions are heard than on keeping the other person happy.

 1234 567 
Rarely Usually
 
I. In the early stage when people are not yet upset,
I deal with differences by finding ways to postpone the discussion.

 1234 567 
Rarely Usually
 
J. When emotions are not yet high,
I deal with differences by offering to give up some things in exchange for others.

 1234 567 
Rarely Usually
 

Storm Settings
If differences persist and feelings escalate . . .

K. If the conflict gets heated,
I make a lot of effort to get us to work together in finding a solution that we are both happy with.

 1234 567 
Rarely Usually
L. As emotions rise,
I focus more on my goals and less on how others feel about things

 1234 567 
Rarely Usually
M. When feelings escalate in an argument,
I seek a solution where both parties win some and lose some.

 1234 567 
Rarely Usually
N. When I am upset in a disagreement,
I withdraw from discussion so that neither side gets what they want.

 1234 567 
Rarely Usually
O. If the conflict gets too intense,
I prefer to set aside my needs and let the other person have what they want rather than threaten our relationship.

 1234 567 
Rarely Usually
P. When an argument gets really intense,
I decide that the differences aren't worth all the hassle and drop the discussion.

 1234 567 
Rarely Usually
Q. If the conflict gets intense,
My attention goes to strategies to get what is important to me rather than to protecting the relationship.

 1234 567 
Rarely Usually
R. When things get heated,
I let the other person have their way.

 1234 567 
Rarely Usually
S. When an argument gets really intense,
I put a lot of effort into advancing the conversation in such a way that it meets everyone's goals.

 1234 567 
Rarely Usually
T. When tempers are high,
I try to move on by seeking a deal that gives everyone some but not all of what they want.

 1234 567 
Rarely Usually
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