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PROGRESS

INTRODUCTION

CONFLICT MANAGEMENT
 

 

Contents

Reviews and Excercises

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"It's what you learn after you know it all that counts"
- John Wooden


6 PRINCIPLES TO REMEMBER

Live fully, not perfectly.
  1. Diversity and conflict are part of being human. Most people function better in conflict if they accept that it is a normal part of life.
  2. Self management is the most important and challenging part of conflict management.
  3. Self awareness of your conflict style preferences and the strengths and dangers of your preferred styles is a big step towards self-management.
  4. Style flexibility is the key. No style is always best. Each style has benefits and costs.
  5. Writing down your thoughts will help clarify your thinking.
  6. No matter how aware or skillful you are, you will still get hurt or fail sometimes. We're human, not gods. Learn from mistakes, make right what you can, forgive when you are able, get on with things.
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