Business and Technical Communication Skills Training

Returns and Refunds Policy *


Request a Refund
1. Please email to request a refund and we will assign you a return authorization #.

2. Or Mail your requests to:
KCI Training
3697 Wagon Wheel Way
Park City, Utah 84098

3. Include a signed letter stating the reason for your dissatisfaction and the original receipt.

Return Exceptions

Some items cannot be returned, such as On-line programs and on-site workshops that have been delivered. We offer comprehensive satisfaction surveys to participants and have a 94% past performance rating.

Rescheduling Fee

All workshops are subject to a 15% rescheduling fee, this will be deducted from your refund or added to your invoice.


KCI workshops can be exchanged for another training topic. You will not be subject to a rescheduling fee in this case, but you still will have to pay return shipping for any materials that have been delivered prior to the change order.

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order

Credit Card Charges

Your credit card will be charged for online programs when you place your order. Credit cards will be charged for onsite workshops at the base participant number cost. Additional participants can added to the order and attend the workshop. Additional participant fees will be added to the order and invoiced at the same participant costs. If we are not able to fulfill your workshop scheduling needs for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

KCI Training
3697 Wagon Wheel Way
Park City, Utah 84098

Shipping Policy

Turnaround time
All online program order links are sent within 1 business day Monday - Friday 8am - 5pm.
All onsite-workshops should be scheduled 60 days in advance. We will try to accommodate customer training schedules so be sure to ask for the availability of your perferred dates, and provide at least one preferred alternative date.

If you have any questions about this returns policy, please write:

• by email to]; or
• by post to 3697 Wagon Wheel Way, Park City, Utah 84098.

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